Thermador repairacross South Florida.
Thermador Pro Grand, Pro Harmony, Star Burner cooktops, Freedom column refrigeration, and the Sapphire dishwasher. Common platform with Bosch and Gaggenau — we know the BSH service procedures.
- 18Full-time techniciansNot subcontractors
- 4.79From 871 verified reviewsGoogle, Yelp & other platforms
- $59Diagnostic visitCredited to your repair
- 70Cities coveredMiami-Dade · Broward · Palm Beach
- PriorityMost visits booked <1 hourOpen 7 days · 7 AM – 9 PM
- 90-dayWarranty on labor & partsLicensed & insured
How we approach Thermador.
Thermador is part of the BSH family (along with Bosch and Gaggenau), which means service procedures, diagnostic tools, and many parts overlap. We see the full Thermador line in South Florida: Pro Grand and Pro Harmony pro-style ranges, Star Burner gas cooktops, the induction cooktops, Masterpiece and Professional wall ovens, the Freedom column refrigeration line, Freedom undercounter, and the Sapphire dishwasher. Thermador's Star Burner — the proprietary five-point star pattern — has specific cleaning and igniter alignment requirements that a generic appliance tech often gets wrong. The Freedom column line shares a platform with Gaggenau, and the Sapphire dishwasher shares circulation pump and control board generations with Bosch. Our techs carry BSH diagnostic tools (the connector for service-mode access), and we're trained on the BSH platform across all three brand lines. Thermador parts come through BSH's distributor network — typically 2-3 business days on anything we don't already stock.
Model series and platforms we cover.
The series South Florida homes actually run — current and previous generations.
48-, 60-, and the older 36-inch Pro Grand. Star Burner igniters, oven control boards (M Series), convection fan motors, and door hinge replacement.
Lower-profile pro-style — same Star Burner platform as Pro Grand but without the back guard and grill module. Igniter, ignition switch harness, oven element, and convection fan.
Standalone gas cooktops (SGSXP, PCG) and induction cooktops (CIT). Star Burner cleaning, igniter alignment, spark module, and the surface-burner valve assembly.
Integrated refrigerator and freezer columns — 18 through 48 inch. Compressors, evap fan, condenser fan, anti-condensation heaters, and the control board behind the top grille.
Single, double, and combination microwave/oven wall units. Control panel (M Series controls), bake/broil elements, door hinges, and the meat probe socket.
Sapphire star-shaped fully-integrated dishwasher. Circulation pump, drain pump, control board, door spring/cable, and Sapphire glow LED replacement.
Slide-in warming drawer — element, thermostat, slide hardware.
Common Thermador failure modes we repair.
Documented from real service tickets — not a brochure.
The Star Burner has five igniter contact points and they're sensitive to alignment. When a homeowner runs the burner cap through a dishwasher cycle (which Thermador does not recommend), the cap warps slightly and the igniter no longer touches the cap correctly. Symptom: burner clicks but won't light. Realignment + cap replacement if warped — usually under an hour.
Pro Grand convection ovens have a fan motor that wears bearings around year 8-11. Symptom: loud grinding or whining during convection bake. Replace the motor; while the back is off, inspect the convection element and the fan blade for any cracks. We see cracks on the fan blade about 1 in 8 jobs at that age.
Freedom T36 columns with through-the-door water have a separate dispenser control board behind the dispenser face. It fails around year 9-12, usually after a water valve has been leaking onto it slowly. Replace the board, replace the water valve, and verify the saddle valve at the wall has no slow drip.
Sapphire (DWHD650/770) circulation pumps share a generation with Bosch 800 Series — and they share the same start-capacitor weakness. Symptom: pump hums but doesn't circulate water; cycle takes the full time and dishes come out dirty. We replace the capacitor, sometimes the whole pump if it's been running stalled for a while.
M Series wall oven controls have a known touch panel sensitivity issue on the 2015-2018 generation. Symptom: some buttons respond, others don't, or ghost presses appear. Panel replacement is the fix — through BSH distributor.
Pro Harmony oven safety valve develops a click without opening — you hear it relay, but no gas flow to the oven igniter. Often paired with a weak igniter that's not pulling enough current to trigger the valve. Replace the igniter (current spec, OEM), and verify valve relay if the click persists.
CIT induction generator boards have a known E22 fault (over-temp/generator fault) that points to a specific power module on the board. We diagnose with the BSH service-mode interface, replace the generator board through the BSH distributor.
Why Berne for Thermador.
Thermador, Bosch, and Gaggenau share a BSH platform — meaning the diagnostic tools, the service-mode interface, and many subassemblies are common. Our techs carry the BSH service connector, are trained on the BSH platform, and have direct access to the BSH parts distributor. We carry common Thermador wear parts on the truck (Star Burner igniters, M Series harnesses, Sapphire circulation pump start capacitors, column anti-condensation heaters), and the less common parts come in 2-3 business days. We're EPA-608 Universal certified for Freedom column sealed-system work, and licensed gas installers for Pro Grand and Pro Harmony range work.
Thermador repair where you live.
City-specific Thermador service guides — local housing stock, building logistics, and the failure patterns we see in your zip.
Thermador — dedicated service guides.
Full-depth pages on the Thermador repairs we run most — failure banks, honest cost ranges, and how we diagnose.
- Thermador customer service — the honest guide
Official Thermador support numbers and channels, what factory service does well, and when an independent South Florida tech is the faster, cheaper call.
Read the guide - Luxury appliance repair cost guide + repair-or-replace calculator
Real repair-cost ranges by failure, expected service life, and an interactive repair-vs-replace tool for Sub-Zero, Wolf, Miele, Thermador, Viking & Gaggenau built-ins.
Read the guide
Specialists for Thermador at Berne.
The technicians on the Berne roster who carry Thermador factory training, model-specific parts on the truck, and the diagnostic habit Thermador platforms reward.
Thermador repair — by appliance type.
We service Thermador across these appliance categories.
South Florida coverage.
Thermador kitchens cluster in Coral Gables, Pinecrest, Coconut Grove, Brickell, Miami Beach, Bal Harbour, Sunny Isles, Aventura, Fort Lauderdale, Boca Raton, Delray, Palm Beach, and Wellington. Freedom column installs are spread similarly across South Florida — we route to the tech closest to your zip on dispatch.
Thermador repair — questions we get
What is a Star Burner and what makes it different to service?
The Star Burner is Thermador's proprietary five-point star burner pattern — it gives a wider flame coverage and lets the burner sit lower in the cooktop. Service-wise, the burner cap and igniter alignment matter more than on a standard round burner. A misaligned cap won't light correctly, and the igniter has to touch the cap at a specific contact point. We've worked on Star Burners long enough to align them right.
Do you service the Freedom column refrigeration line?
Yes — full coverage on T18 through T48 columns. Compressors, evap fans, defrost systems, water valves, control boards, anti-condensation heaters. EPA-608 certified for sealed-system work.
Is Thermador the same as Bosch?
Same parent company (BSH), so they share service procedures, diagnostic tools, and many subassemblies — but the model lines are different. Sapphire dishwashers and Bosch 800 Series share a circulation pump generation, for example. We service all BSH brands and our techs are trained on the platform.
My Pro Grand oven shows an F-code. Can you diagnose remotely?
F-codes give us a starting point but not a complete diagnosis. Most F-codes on Thermador wall ovens and Pro Grand point to sensor or control-board issues, but we verify on-site with the BSH service connector to read the full fault history and current sensor values before quoting parts.
How long does a Sapphire dishwasher repair usually take?
First-visit complete on most jobs. We carry circulation pump start capacitors, drain pumps, door cables/springs, and control boards in the common generations on the truck. Less common parts (specific control board variants, Sapphire glow LED assembly) take 2-3 business days through BSH.
Can you convert a Pro Grand range from natural gas to propane?
Yes. BSH supplies the LP conversion kit per model — burner orifices, regulator, sometimes a different ignition module spec. Our techs are licensed gas installers, and we verify the conversion with a manometer reading before sign-off.
What about the induction cooktops — are parts available?
Yes. CIT induction cooktops have generator board and surface unit replacements available through BSH. Error codes (E22, E15) usually point to specific subassemblies, which makes diagnosis quick.
Thermador vs the alternatives — honest comparisons.
Long-form decision content for buyers weighing Thermador against the brands it actually competes with. Built from real field tickets, not marketing copy.
- Wolf vs Thermador vs Viking
Three brands dominate the residential pro-range market — Wolf, Thermador, and Viking. They share the dual-fuel format and the price tier, but the engineering...
Read the comparison - Sub-Zero vs Thermador
Column refrigeration changes the game — separate full-height fridge and freezer columns mounted side-by-side, panel-ready, fully integrated. Two brands domin...
Read the comparison
Other premium brands we service.
- Miele
German engineering across kitchen and laundry. MasterCool refrigeration, G-series dishwashers, W1/T1 washer-dryer, Generation 7000 ovens. Miele service requires Miele tooling — we have it.
- KitchenAid
KitchenAid built-in refrigeration, ranges, cooktops, and the workhorse dishwasher line. Built on Whirlpool platforms — we know the shared parts and the KitchenAid-specific quirks.
- GE
GE, GE Profile, Cafe, and Monogram — same parent, four tiers. Monogram built-in refrigeration, Cafe induction, Profile dishwashers. We carry parts across the line.
- Whirlpool
Whirlpool is the mass-market workhorse — top-load and front-load washers, dryers, top-freezer and French door refrigerators, dishwashers, ranges. Parts available, jobs done first visit.
Request a callback — or just call us.
Open 7 days. Priority scheduling — most visits booked within the hour.
- Phone(754) 345-4515
- HoursOpen 7 days · 7 AM – 9 PM
- Service areaMiami-Dade · Broward · Palm Beach
High-end appliance down? $59 brings a factory-trained specialist to your door.
Call, book online, or text us — priority scheduling for Sub-Zero, Wolf, Miele, Thermador and Viking.