South Florida's premium appliance team. Built on craft, not on subcontractors.

The Berne family of companies has been repairing South Florida appliances since 2015, because high-net-worth households here kept asking the same question: who do I trust inside a $20K refrigerator? The honest answer used to be “nobody reliably” — the market was franchise dispatchers, one-truck operations, and a long tail of guys who would happily attempt a Sub-Zero sealed-system repair with no formal training. The family built the alternative — and in 2022 I launched this premium division: same operator, same standards, sharper focus on luxury brands.

Today, across the family of companies, the operation is 18 W-2 technicians running out of trucks stocked specifically for the premium brands South Florida has in its kitchens: Sub-Zero, Wolf, Viking, Thermador, Miele, Bosch, plus the volume brands (LG, Samsung, Whirlpool, GE, KitchenAid) we still service every day because every household has a mix. We've completed 29,300+ services across Miami-Dade, Broward, Palm Beach, and the Gulf Coast — the 4.79★ across 871 reviews is multi-source (Google, Yelp, and the platforms our customers actually use).

Why W-2 only matters: when the technician on your driveway is a Berne employee with a paycheck on the line, the diagnostic is honest, the repair is the right repair, and the truck is stocked before it leaves the office. When it's a same-day subcontractor, none of that is structurally true. We made the expensive operational call early — payroll, benefits, training budget, fleet — because nothing else gets you the consistency the work demands.

The Berne family runs three coordinated brands. The general residential operation is Berne Appliance Repair — the consumer-facing site where most service calls land. This site, berne-repair.com, is the premium tier — Sub-Zero columns, Wolf dual-fuel, Miele built-ins, the high-end Sunny Isles / Bal Harbour / Fisher Island households where the appliance install was a custom kitchen build-out. Commercial kitchens, restaurant equipment, hotels, and property-managed buildings dispatch through Berne Commercial Repair. Same training standard. Same accountability. The family page has the long version.

Berne is a member of MSA World (Marcone Servicers Association), the leading industry association for appliance service contractors. Our technicians complete continuous training through MSA World coursework and OEM (Sub-Zero, Wolf, Miele, LG, Samsung, GE) certification updates — so the truck arriving at your home is equipped to service the appliance you actually own, not a five-year-old spec sheet.

Where we are going: another six to eight technicians joining the fleet over the next 18 months. A widening commercial footprint through the sister brand. And — the part that does not change — every escalation call still routes to me personally. That is the operating standard. That is what 29,300+ services has taught us to commit to.