Operations
Stacey
Dispatch Operator
I'm Stacey — dispatch operator. Appointment confirmations and ETA updates are my lane: you should never have to wonder where your technician is.
Background
Service visits fail when communication fails. The operator role exists to keep customers ahead of the schedule, not chasing it.
What this role covers
Confirmation calls, day-of ETA updates, rebooking when life happens on the customer's side, and keeping the dispatch board honest about what's actually achievable today.
Why I work at Berne
Berne gives operators real schedules and real notes to share — so the updates I give are true.
Service area
Phone coverage across Miami-Dade, Broward, and Palm Beach.