Operations
Jayla
Dispatch Operator
I'm Jayla — dispatch operator. Mine is often the first voice you hear when you call Berne.
Background
A dispatch operator's job is to turn a stressful morning — broken fridge, flooded laundry room — into a booked time window and a tech on the way.
What this role covers
Inbound calls seven days a week, appointment booking, brand-and-model intake so the technician arrives prepared, and status updates while your job is open.
Why I work at Berne
I get to actually fix the caller's day. Most phone jobs can't say that.
Service area
Phone coverage for all Berne service areas.