Operations
Gabe
Operational Manager
I'm Gabe — Operational Manager. My job is simple to say and hard to do: the right tech, with the right part, at the right address, on time.
Background
Operations management at Berne covers the seam between dispatch and the field — making sure what the customer was promised on the phone is what actually happens at the door.
What this role covers
Technician scheduling and load balancing, parts-on-truck verification before the morning rollout, same-day reschedules when a job runs long, and quality follow-up on completed work.
Why I work at Berne
The technicians here are genuinely good, which means operations can promise things and keep them.
Service area
Coordinates routes across Miami-Dade, Broward, and Palm Beach.