Fisher & Paykel repairacross South Florida.
The DishDrawer is the most distinctive dishwasher on the market — and the most misdiagnosed. We service the full Fisher & Paykel platform: DishDrawers, ActiveSmart refrigeration, CoolDrawer, and SmartDrive laundry.
- 18Full-time techniciansNot subcontractors
- 4.79From 871 verified reviewsGoogle, Yelp & other platforms
- $59Diagnostic visitCredited to your repair
- 70Cities coveredMiami-Dade · Broward · Palm Beach
- PriorityMost visits booked <1 hourOpen 7 days · 7 AM – 9 PM
- 90-dayWarranty on labor & partsLicensed & insured
How we approach Fisher & Paykel.
Fisher & Paykel engineers differently than anyone else in the premium kitchen, and the DishDrawer is the proof: a dishwasher built as one or two independent drawers, each with its own motor, pump, lid mechanism, and flood sensor. It's brilliant when it runs and notorious when a shop that's never opened one starts guessing. The platform's famous F1 fault — flood switch triggered — sends more South Florida owners to Google than any other single F&P symptom, and nine times out of ten it traces to a lid seal, a drain path, or a perished hose rather than a dead machine. Beyond the DishDrawer, the brand runs deep: ActiveSmart refrigeration (counter-depth French doors and the integrated series), the CoolDrawer multi-temperature drawer that converts from freezer to pantry, SmartDrive direct-drive washers with their diverter-valve quirks, heat-pump dryers, and the pro-style ranges that came out of the DCS lineage. We service the full platform. Fisher & Paykel's diagnostic culture helps — the machines log faults thoroughly and the service data is good — but the field experience is what separates a correct lid-actuator diagnosis from an unnecessary control-board swap, and our techs have years of both drawers and the rest of the line under their belts.
Model series and platforms we cover.
The series South Florida homes actually run — current and previous generations.
The signature product — independent drawer dishwashers. Lid actuators and seals, F1 flood faults, drain pumps, and rotor-position errors are the working list. Both drawers are independent: one failing never means both are gone.
Sensor-driven refrigeration with adaptive defrost. Evap fan faults, defrost element failures, ice maker assemblies, and door hinge cartridges are the standard tickets.
Panel-ready integrated units serviced in place inside cabinetry. Display electronics, fan motors, and gasket work, with the same careful-millwork protocol as our other built-in brands.
A drawer that runs as freezer, fridge, chill, or pantry on command. Mode-switching faults, sensor drift, and seal wear — a niche product we see in high-end Miami and Boca kitchens, and one very few shops will touch.
Direct-drive top loaders and the newer front-load platform. Diverter valve faults, drain pumps, rotor position sensors, and the heat-pump dryer lint-path cleaning that prevents half its failures.
Pro-style gas ranges from the DCS lineage and current F&P-badged cooking. Igniters, spark modules, and convection fans — serviced with the same gas-licensed techs as our Wolf and Dacor work.
Common Fisher & Paykel failure modes we repair.
Documented from real service tickets — not a brochure.
F1 means water reached the flood sensor in the base pan. The drawer stops and runs its drain pump in self-protection. The real cause is usually a lid seal that's perished, a drain hose weep, or a blocked drain path — not a failed machine. We pull the drawer, find the actual leak, dry and reset the base, and replace the seal or hose that caused it. Owners who've been told the F1 means a new dishwasher call us for a second opinion weekly.
Each DishDrawer lid is driven by actuators that clamp it tight during a cycle. When an actuator fails, the drawer either won't start (no seal) or won't open after the cycle. It's the platform's best-known mechanical wear item, the parts are available, and replacement is routine for a tech who's done it dozens of times — and fiddly for one who hasn't.
The drawer's single motor handles wash and drain by reversing direction, sensed by rotor position. Debris in the pump chamber or a worn rotor throws motor errors mid-cycle. Clearing the chamber and inspecting the rotor solves most; genuine motor failures get a like-for-like replacement. The fault log tells the story before we open anything.
ActiveSmart refrigeration uses sensor-driven adaptive defrost, and when a defrost element or sensor fails, frost slowly chokes the evaporator: temperatures drift up over days while everything sounds normal. We test the defrost circuit and sensors against spec — it's the platform's most common refrigeration repair and a one-visit fix with parts we stock.
The CoolDrawer's party trick — freezer to pantry at a button press — relies on its damper, heater, and sensor array agreeing. When a mode change stalls or a setpoint drifts, the fault log identifies which leg failed. It's a rare product that most shops decline; we service it as part of the integrated-kitchen rotation.
F&P's direct-drive top loaders route water and motion through a diverter valve that's a known wear item. Classic symptoms: machine drains during agitation, or refuses spin with an out-of-balance complaint that isn't about balance. The valve is inexpensive relative to the washer and the swap is routine for techs who know the platform.
No ice, hollow ice, or a dispenser drip on the RF series usually lands on the fill valve, the filter housing, or the ice maker assembly itself. South Florida water quality accelerates scale in the fill path. We rebuild the water path end-to-end rather than swapping one part and hoping.
F&P heat-pump dryers recirculate air through a heat exchanger that South Florida lint and humidity will eventually mat over. Symptom: ever-longer cycles and damp loads, no fault code. Deep-cleaning the exchanger and airflow path restores performance; we also check the condensate pump while we're in there, because it fails quietly around the same age.
Why Berne for Fisher & Paykel.
Fisher & Paykel punishes guesswork — a DishDrawer F1 diagnosed by someone who's never pulled a drawer becomes a 'replace the dishwasher' quote, and an adaptive-defrost fault read with generic-fridge instincts becomes an unnecessary compressor story. Our techs work the platform on its own terms: we read the fault logs, we've done the lid actuators and diverter valves enough times to quote them confidently, and we stock the high-frequency parts — lid seals and actuators, drain pumps, defrost components, diverter valves — so most repairs close in one visit. Parts beyond truck stock flow through Fisher & Paykel's US distribution in 2-4 business days. Gas-licensed for the range work, EPA-608 certified for sealed-system refrigeration, 90-day labor and parts warranty on everything, and the $59 service call is free when you approve the repair.
Specialists for Fisher & Paykel at Berne.
Berne dispatches the right Fisher & Paykel specialist from an 18-tech roster — refrigeration, cooking, and laundry coverage across South Florida.
18 full-time technicians across South Florida. Dispatch routes each Fisher & Paykel call to the tech with the closest match on model platform, parts inventory, and travel time.
Meet the full teamFisher & Paykel repair — by appliance type.
We service Fisher & Paykel across these appliance categories.
South Florida coverage.
DishDrawers and ActiveSmart kitchens are spread across the whole tri-county map — Miami Beach and Aventura condos, Coral Gables and Pinecrest remodels, Fort Lauderdale, Weston, Boca Raton, Delray, and up the Palm Beach coast. We dispatch same-day across Miami-Dade, Broward, and Palm Beach when scheduling allows.
Fisher & Paykel repair — questions we get
My DishDrawer shows F1 and beeps. Is it dead?
No — F1 is the flood sensor doing its job. Water reached the base pan, almost always from a lid seal, a hose weep, or a blocked drain path, and the machine stopped to protect your kitchen. The fix is finding and repairing the actual leak, drying the base, and resetting. It's one of the most common calls we run on the platform, and it almost never means a new dishwasher.
One drawer of my double DishDrawer died. Do I need to replace both?
No. Each drawer is a complete independent machine — its own motor, pump, control, and lid system. One drawer failing says nothing about the other. We repair the failed drawer; the working one keeps washing dishes the whole time.
Can you actually get Fisher & Paykel parts in Florida?
Yes. We stock the high-frequency DishDrawer parts (lid seals, actuators, drain pumps) and common refrigeration components on the truck, and Fisher & Paykel's US parts distribution covers the rest in typically 2-4 business days. Parts supply on this brand is better than its niche reputation suggests.
Why is my ActiveSmart fridge slowly getting warm?
Gradual warming over days — with fans audible and the compressor running — is the signature of a failing defrost circuit: frost builds on the evaporator until air can't move through it. It's the most common ActiveSmart repair and a straightforward fix once the failed element or sensor is identified. A sudden warm-up points elsewhere, which is exactly why we test rather than assume.
Is the DishDrawer worth keeping versus replacing with a regular dishwasher?
If you like the format, yes — the platform is mechanically sound and every common failure (seals, actuators, pumps) is a repairable wear item far below replacement cost. Swapping to a conventional dishwasher also means cabinetry modification, since the DishDrawer cutout doesn't match standard 24-inch boxes. We'll give you honest numbers for both paths.
Do you service Fisher & Paykel washers and heat-pump dryers?
Yes — SmartDrive top loaders (diverter valves, pumps, rotor sensors are the regulars), the front-load platform, and the heat-pump dryers, where a lint-matted heat exchanger causes most of the 'takes three cycles to dry' complaints. All carry the same $59 diagnostic and 90-day warranty.
Do you work on the CoolDrawer?
Yes. The multi-temperature CoolDrawer is rare enough that many shops decline it, but it's part of our integrated-kitchen rotation — mode-switching faults, sensor drift, and seal wear are all serviceable, and the fault log makes honest diagnosis possible on the first visit.
Other premium brands we service.
- Gaggenau
The 400 and 200 series are the most architectural appliances in any South Florida kitchen — and they're serviceable, by techs who know the BSH platform underneath and respect the millwork around it.
- Bertazzoni
Italian ranges with mechanical souls — Master, Professional, and Heritage series serviced by techs who understand that a Bertazzoni oven is tuned, not just repaired.
- Monogram
GE's luxury line pairs premium hardware with the best parts logistics in the industry — built-in refrigeration, pro ranges, and Advantium speed ovens repaired fast because the parts actually show up.
- Sub-Zero
Built-in refrigeration is what we do most often. Sub-Zero columns, classic side-by-sides, and BI built-ins — diagnosed and repaired by techs who have rebuilt these units long enough to know the platform's habits.
Request a callback — or just call us.
Open 7 days. Priority scheduling — most visits booked within the hour.
- Phone(754) 345-4515
- HoursOpen 7 days · 7 AM – 9 PM
- Service areaMiami-Dade · Broward · Palm Beach
High-end appliance down? $59 brings a factory-trained specialist to your door.
Call, book online, or text us — priority scheduling for Sub-Zero, Wolf, Miele, Thermador and Viking.